I have been purchasing WoolOvers sweaters for several years now and they have always been very high quality and very well made. Sadly, this is no longer true. The last sweater I purchased from WoolOvers was very poorly made. The fabric was thin and flimsy and scratchy. The crew neck was huge as if someone had stretched it out and then returned it. This sweater is so inferior and I have to pay a huge $7.20 to return it for a refund. This is simply not fair and I will never buy from this company again.
Thank you for your comments on your recently purchased item from us. We are sorry to hear that this item did not live up to the high standard that you would expect from us. We are always looking to improve our service and products, so I have forwarded your remarks to both our Design Team and our Brand & Merchandising Team. We cannot possibly offer free returns abroad, as this would not be financially viable. That's why we offer our US Rebound service, which is by far the cheapest way of returning anything to us. If you would like to discuss this further, please do not hesitate to contact us directly.