Womens Lambswool V Neck Sweater

Thank you for your feedback and we are sorry to hear you feel the quality is inferior to your previous purchase. A couple of years ago, your Lambswool garments would have been from our Unisex range where the sizing came up a lot bigger. We no longer do a Unisex range due to a lot of our customer feedback disliking the sizing. Although we now only to a separate Men's and Women's range from a different manufacturer, we still believe we have kept the same quality. The difference in 'feel' could due to the fact that WoolOvers now treat the wool differently before manufacturing. Steam cleaning as opposed to washing, the process uses a lot less water, which is better for the environment. This does mean the Lambswool may not initially feel as soft until washed. Regarding the bobbling, this is a natural process and happens when the shorter and longer fibre intertwine with movement. A member of our Customer Service team has contacted you directly with more information on pilling. Thank you for your review.