Womens Lambswool V Neck Sweater in Purple Mist

Thank you for your feedback and we are sorry to hear you are not fully satisfied with the quality of your recently purchased garments. A couple of years ago, your Lambswool garments would have been from our Unisex range where the sizing came up a lot bigger. We no longer do a Unisex range due to a lot of our customer feedback disliking the sizing. Although we now only to a separate Men's and Women's range from a different manufacturer, we still believe we have kept the same quality. However, we do of course appreciate your comments on this and they will be passed to our Buyers. Please do feel free to return your garments under the 'no quibbles' guarantee and we will be more than happy to process a refund for you.

Thank you for your feedback. We can assure you that this Lambswool sweater is definitely the product of a Lamb. The feel of the wool could be down to the new process that WoolOvers use in the manufacturing which is better for the environment. Our Pure Lambswool garments are now steam cleaned rather than washed when they are finished, using a lot less water. This means that your jumpers and Cardigans could feel less soft until you wash them. We hope this information is helpful to you and please do get back to us if you have any other queries.